![]() However, this situation has surely impacted how I see the Marriott brand.… I’d prefer not to mention the manager’s name publicly – my intention isn't to target individuals but to communicate my experience. It's tough when promises aren’t kept and expectations aren’t met, especially from a brand I've trusted for so long. I've been a loyal member for years, and I've got to be honest, this experience left a sour taste in my mouth. Later, when I connected with Marriott Customer Care, I was credited only 50,000 points on Jan 11, 2023, which is 10,000 points shy of what was promised. I reached out to him multiple times post my stay to see when the points would reflect, but never got a response. While not thrilled about the room change, I appreciated the gesture and accepted. He offered 60,000 points as compensation for the shuffle. The hotel manager informed me that I was being moved to a room that wasn’t just a downgrade from the upgraded room but was actually lower than the one I'd originally booked. But, the second day brought a bit of a twist. The first night was awesome - I was upgraded to a room with a fantastic view. I'm a proud platinum elite member and I've always held Marriott in high regard, which is why I chose to book a stay at the JW Marriott Tucson Starr Pass Resort & Spa from Dec 28 - Dec 30. DoubleTree Resort by Hilton Hotel Fiji - Sonaisali Island. ![]() InterContinental Fiji Golf Resort & Spa, an IHG Hotel.Hotels near Southwest University of Visual Arts.Hotels near Pima Medical Institute - Tucson, AZ.Hotels near HDS Truck Driving Institute.Hotels near ITT Technical Institute - Tucson Campus.Hotels near Cienega Creek Natural Preserve.Hotels near International Wildlife Museum.InterContinental (IHG) Hotels in Tucson.JW Marriott Tucson Starr Pass Resort & Spa Rooms.JW Marriott Tucson Starr Pass Resort & Spa Gym.JW Marriott Tucson Starr Pass Resort & Spa Pool.JW Marriott Tucson Starr Pass Resort & Spa Features.Hotels near JW Marriott Tucson Starr Pass Resort & Spa.
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